Last Updated: December 17, 2025
At HOVERAir Thailand, we are committed to delivering high-quality products and reliable customer support. This Warranty Policy outlines the warranty coverage, conditions, and procedures applicable to products purchased through HOVERAir Thailand and operated by Soar Company Limited.
1. Limited Warranty Coverage
HOVERAir Thailand provides a limited warranty for eligible products purchased directly from:
- hoverairthailand.com
- Official HOVERAir Thailand stores
- Authorized dealers and partners in Thailand
The warranty covers manufacturing defects in materials or workmanship under normal consumer use during the applicable warranty period.
2. Warranty Period
Unless otherwise stated, the standard warranty period is:
Product Category
Warranty Period
HOVERAir Flying Cameras - 12 Months
Official Accessories - 12 Months
Batteries & Charging Accessories - 12 Months
The warranty period begins from the original date of purchase.
Proof of purchase may be required to verify warranty eligibility.
3. What Is Covered
This warranty covers:
- Manufacturing defects
- Hardware malfunctions under normal use
- Defects in materials or workmanship
- Functional failures not caused by user damage
If a product is determined to be defective under warranty, HOVERAir Thailand may, at its discretion:
- Repair the product
- Replace the product
- Replace with a refurbished equivalent
- Provide replacement parts
- Offer an alternative solution where appropriate
4. What Is Not Covered
This warranty does not cover:
- Accidental damage
- Water or liquid damage
- Crash damage or impact damage
- Cosmetic damage, scratches, or normal wear and tear
- Damage caused by misuse, abuse, or improper storage
- Unauthorized modifications or repairs
- Damage caused by third-party accessories or software
- Loss or theft
- Consumable parts subject to natural wear
- Products purchased from unauthorized sellers
This warranty also does not cover issues caused by:
- Improper operation
- Failure to follow product instructions
- Use outside intended operating conditions
- Acts of nature or external causes
5. Warranty Claim Process
To request warranty service, please contact our support team with:
- Your order number or proof of purchase
- Product serial number (if applicable)
- Description of the issue
- Photos or videos showing the problem (if requested)
Our team may perform troubleshooting steps before approving warranty service.
If the product requires inspection, customers may be asked to ship the product to our service center.
6. Shipping and Service Fees
For valid warranty claims:
- Repair labor and replacement parts are generally covered
- Customers may be responsible for shipping costs depending on the case and location
- If inspection finds no manufacturing defect, service or return shipping fees may apply
7. Replacement Products
Replacement products may be new or refurbished products of equivalent condition and functionality.
Replacement items do not reset the original warranty period unless required by applicable law.
8. Warranty Limitations
This warranty is non-transferable and applies only to the original purchaser.
To the maximum extent permitted by law, HOVERAir Thailand and Soar Company Limited shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use the product.
Warranty coverage may vary depending on local laws and regulations.
9. Out-of-Warranty Service
If your product is outside the warranty period or the damage is not covered under warranty, we may still offer paid repair or replacement services where available.
Repair fees, replacement costs, and shipping charges may apply.
10. Contact Us
If you have questions regarding this Warranty Policy or need warranty support, please contact us:
HOVERAir Thailand
SOAR Company Limited
Phaya Thai Plaza Building, 9th Floor
128/106 Phaya Thai Rd,
Thung Phaya Thai, Ratchathewi,
Bangkok 10400, Thailand
📞 Phone: +66 65 928 2844
📧 Email: info@hoverairthailand.com
