Last Updated: May 16, 2026
At HOVERAir Thailand, we want you to feel confident when purchasing our products. This Return & Refund Policy explains the conditions for cancellations, returns, refunds, replacements, and warranty-related support.
1. Order Cancellation
You may cancel your order and request a full refund at any time before the product has been shipped.
To request a cancellation, please contact us at:
📧 info@hoverairthailand.com
Approved refunds are typically processed within 5–7 business days depending on your payment provider.
2. Returns After Shipment
Due to the nature of electronic products and flight-related equipment, we do not accept returns for products that have been used, activated, damaged, or opened after delivery unless the product has a manufacturing defect or arrives damaged.
Please review all product details carefully before placing your order.
3. Damaged or Defective Products
If your HOVERAir product arrives damaged or experiences a manufacturing defect, please contact us within 7 days of receiving the product.
📧 info@hoverairthailand.com
Please include the following information:
- Order Number
- Brief description of the issue
- Photos or videos clearly showing the problem
After reviewing the case, we may, depending on the situation:
- Replace the product
- Repair the product
- Provide replacement parts
- Issue a full refund where appropriate
4. Change of Mind
We do not accept returns or provide refunds for change-of-mind purchases after the product has been shipped and used.
Please ensure the product specifications, compatibility, and features meet your needs before completing your purchase.
5. Limited 1-Year Warranty
All eligible HOVERAir products purchased through HOVERAir Thailand include a limited 1-year warranty covering manufacturing defects and hardware malfunctions under normal usage conditions.
If you experience technical issues during the warranty period, please contact us for troubleshooting, repair, or replacement support.
The warranty does not cover damage caused by:
- Improper use or misuse
- Unauthorized repairs or modifications
- Accidental damage or external impact
- Water or liquid damage
- Improper storage or maintenance
Additional warranty terms may apply under our Warranty Policy.
6. Lost or Delayed Shipments
If your shipment is significantly delayed or appears lost during delivery, please contact us as soon as possible.
We will work closely with the shipping carrier to investigate the issue and assist you in resolving the situation.
Please note that delivery timelines may vary depending on location, customs processing, weather conditions, or courier operations.
7. Refund Processing
Approved refunds will be issued to the original payment method used during purchase.
Refund processing times may vary depending on your bank, credit card provider, or payment platform.
Shipping fees and transaction fees may not be refundable unless required by law or caused by our error.
8. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
HOVERAir Thailand
Soar Company Limited
Phaya Thai Plaza Building, 9th Floor
128/106 Phaya Thai Rd,
Thung Phaya Thai, Ratchathewi,
Bangkok 10400, Thailand
📞 Phone: +66 65 928 2844
📧 Email: info@hoverairthailand.com
