Privacy Policy

Last Updated: May 1, 2026

This Privacy Policy describes how HOVERAir Thailand (“HOVERAir Thailand”, “we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit our website, use our services, purchase products, or otherwise communicate with us (collectively, the “Services”).

In this Privacy Policy, “you” and “your” refer to all users of our Services, including customers, website visitors, and other individuals whose information we collect pursuant to this Policy.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Policy. If you do not agree, please do not access or use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

When updates are made, we will post the revised version on our website, update the “Last Updated” date above, and take any additional actions required by applicable law.

How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information from various sources over the past 12 months. The type of information we collect and how we use it depends on how you interact with us.

In addition to the specific purposes described below, we may use your information to:

  • Communicate with you
  • Provide and operate our Services
  • Process orders and transactions
  • Improve user experience
  • Comply with legal obligations
  • Enforce our Terms and policies
  • Protect our Services, rights, and users

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you.

Information You Provide Directly

Information you submit through our Services may include:

  • Contact details such as your name, address, phone number, and email address
  • Order information including shipping address, billing address, payment confirmation, and transaction details
  • Account information such as username and password
  • Shopping behavior including products viewed, added to cart, or saved
  • Communications you send to customer support or our team

Providing certain information may be necessary to access some features of our Services.

Information Collected Automatically (Cookies and Usage Data)

We automatically collect certain information regarding your interaction with our website (“Usage Data”) through cookies, pixels, analytics tools, and similar technologies.

This may include:

  • Device and browser information
  • IP address
  • Network and connection data
  • Website interaction and usage activity
  • Account access information

Information from Third Parties

We may receive information about you from third-party providers, including:

  • E-commerce and infrastructure providers such as Shopify
  • Payment processors and financial service providers
  • Logistics and delivery partners
  • Marketing and analytics providers

All third-party information is handled in accordance with this Privacy Policy. We are not responsible for the privacy practices or accuracy of third-party providers.

How We Use Your Personal Information

Providing Services and Fulfilling Orders

We use your information to:

  • Process transactions and payments
  • Ship products and provide order updates
  • Manage returns and refunds
  • Operate customer accounts
  • Provide customer service

Marketing and Advertising

We may use your information to send promotional emails, product updates, special offers, and marketing communications.

We may also display personalized advertisements based on your interests and interactions with our Services.

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use personal information to detect, investigate, prevent, and take action against fraudulent, unauthorized, illegal, or harmful activities.

Customer Support and Service Improvement

We use your information to respond to inquiries, improve our Services, and enhance customer experience.

Cookies

We use cookies and similar technologies to operate our website, remember user preferences, improve functionality, and analyze website traffic.

You can learn more about Shopify’s cookie practices here:

https://www.shopify.com/legal/cookies

Most browsers allow you to disable cookies, but some features of our website may not function properly if cookies are disabled.

Disclosure of Personal Information

We may disclose your information in the following situations:

  • To service providers operating on our behalf
  • To payment processors, logistics providers, and infrastructure partners
  • To business and marketing partners, including Shopify
  • When required by law or legal process
  • To protect our rights, users, and Services
  • With your consent or at your direction

We do not use sensitive personal information to infer characteristics about you.

User-Generated Content

Reviews, comments, or content you publicly post through our Services may be visible to others.

We cannot control how other parties may use publicly available information.

Third-Party Websites

Our website may contain links to third-party websites or services not operated by us.

We encourage you to review the privacy policies of those third parties directly, as we are not responsible for their practices.

Children’s Privacy

Our Services are not directed toward children, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove the information.

Data Security and Retention

We implement reasonable safeguards designed to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes described in this Policy and comply with legal obligations.

Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to certain processing
  • Withdraw consent where applicable

You may also opt out of marketing communications at any time.

To exercise your rights, please contact us using the information below.

International Users

Your personal information may be processed or stored outside your country of residence, including in countries such as the United States.

Where required, we implement appropriate legal safeguards for international data transfers.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

HOVERAir Thailand

Soar Company Limited
Phaya Thai Plaza Building, 9th Floor
128/106 Phaya Thai Rd,
Thung Phaya Thai, Ratchathewi,
Bangkok 10400, Thailand

📞 Phone: +66 65 928 2844
📧 Email: info@hoverairthailand.com